Sizzle Refund & Cancellation Policy

When you place an order through Sizzle, the relevant restaurant is responsible for:

• Accepting or rejecting the order
• Preparing the food
• Fulfilling the order
• Food quality and safety
• Restaurant-specific cancellations
• Restaurant-specific refunds

Sizzle facilitates the technology through which the order may be placed and managed.

Whether an order can be cancelled depends on its status.

Before the restaurant accepts the order

Where technically supported, you may be able to cancel an order before it has been accepted.

If payment has already been made, an eligible refund may be initiated according to the applicable payment and restaurant policy.

After acceptance or preparation

Once a restaurant has accepted an order or started preparing it, cancellation may no longer be available or may not qualify for a full refund.

This may depend on:

• Order status
• Whether preparation has started
• Restaurant policy
• Reason for cancellation
• Applicable law

If a restaurant:

• Cannot fulfil an accepted order
• Provides an incorrect order
• Cancels an accepted order
• Is unable to provide an item that was charged
• Has another material fulfilment issue

the restaurant may be responsible for resolving the issue and providing an appropriate refund or replacement where applicable.

You may contact the restaurant directly or use Sizzle's available support mechanism.

If your order contains:

• Missing items
• Incorrect items
• Significantly different items from what was ordered

you should report the issue as soon as reasonably possible.

We may request information such as:

• Order number
• Description of the issue
• Photographs
• Other information reasonably necessary to investigate the claim

The restaurant may be asked to resolve the issue.

Complaints concerning:

• Food quality
• Food contamination
• Allergic reactions
• Ingredients
• Food safety
• Preparation

should be raised with the restaurant promptly.

Sizzle may assist with communication or investigation where appropriate, but the restaurant remains responsible for the food and hospitality services it provides.

Nothing in this Policy limits any rights or remedies available under applicable consumer or food-safety law.

Where a refund is approved, the refund may be processed through the applicable payment provider.

Depending on the payment method, refunds may take time to appear in your account.

The time required can depend on:

• Payment method
• Bank
• Card issuer
• Payment provider
• Banking holidays
• Technical processing

Sizzle does not control processing times imposed by third-party payment providers or banks.

If a payment is:

• Declined
• Reversed
• Charged twice
• Debited but the order was not successfully created

we may investigate the transaction.

Where a duplicate or failed transaction is confirmed, the appropriate amount may be refunded through the applicable payment mechanism.

Restaurant memberships, subscriptions or other paid benefits may have their own cancellation and refund terms.

Unless expressly stated otherwise:

• Cancellation stops future renewals.
• Previously paid subscription periods are generally non-refundable.
• Benefits already used may not be refundable.

Mandatory consumer rights remain unaffected.

Rewards, CoinZ, coupons and vouchers generally have no cash value unless expressly stated otherwise.

Where an underlying order is refunded:

• Rewards earned from that order may be reversed.
• CoinZ credited from that order may be removed.
• Coupons or promotional benefits may be restored where technically possible.
• Fraudulently obtained benefits may be cancelled.

Restaurant-specific voucher terms may apply.

Promotional offers may have specific:

• Validity periods
• Eligibility requirements
• Minimum purchase requirements
• Usage limits
• Expiry dates
• Restaurant restrictions

These conditions will apply where disclosed with the offer.

Restaurant subscriptions to Sizzle are governed by the Restaurant/SaaS Agreement.

Unless otherwise stated:

• Subscription fees are billed according to the selected billing period.
• Cancellation prevents future renewal.
• Fees already paid for the current billing period are generally non-refundable.
• Optional add-ons may have separate cancellation terms.

Nothing in this section removes any refund rights required by applicable law.

To request assistance with a refund, contact:

General: flowyn.info@gmail.com

Please provide, where available:

• Your name
• Registered mobile number
• Restaurant name
• Order number
• Date of transaction
• Reason for the request
• Relevant supporting information

We may need to verify the transaction before processing a request.

Sizzle may investigate refund claims that appear fraudulent, manipulated or abusive.

This may include:

• Repeated false claims
• Manipulated order information
• Payment fraud
• Abuse of promotional refunds
• Attempts to obtain duplicate refunds

Where appropriate and permitted by law, Sizzle may restrict accounts or benefits associated with fraudulent activity.

We may update this Policy when our services, payment systems, restaurant relationships or applicable legal requirements change.

Material changes will be communicated where required.

The latest version will be made available through Sizzle.

• Flowyn / Sizzle
• Hyderabad, Telangana, India

• General: flowyn.info@gmail.com
• Privacy: privacy@sizzle.business