Sizzle Terms & Conditions

Sizzle is a technology platform that connects participating restaurants, cafés and hospitality businesses with their customers and provides digital tools for ordering, memberships, loyalty, rewards, reservations, customer engagement and restaurant operations.

Depending on the participating restaurant, Sizzle may provide:

• Digital menus
• QR ordering
• Table ordering
• Customer accounts
• Memberships
• Loyalty programs
• CoinZ and other rewards
• Coupons and vouchers
• Reservations
• Customer reviews
• Restaurant communications
• Restaurant analytics
• Staff and kitchen functionality

Sizzle may introduce, modify, suspend or discontinue particular features from time to time.

Sizzle provides technology and infrastructure connecting customers with participating restaurants.

Unless expressly stated otherwise, Sizzle is not the seller, manufacturer, preparer or provider of the food, beverages or hospitality services offered by a restaurant.

The relevant restaurant is responsible for:

• Food and beverage preparation
• Food quality
• Ingredients
• Allergens
• Menu accuracy
• Pricing
• Availability
• Preparation times
• Order fulfilment
• Table service
• Cancellations
• Refunds
• Restaurant-specific promotions
• Restaurant-specific terms
• Food-related complaints

When you place an order with a restaurant through Sizzle, the restaurant is responsible for fulfilling that order.

Sizzle's role is to provide the technology through which the restaurant may receive, manage and process that order.

You may use Sizzle if you are legally capable of entering into an agreement under applicable law.

Sizzle's ordinary restaurant functionality may be used by minors, including for activities such as browsing menus and ordering food.

Where a particular feature involves additional legal requirements relating to age or children's personal data, that feature may have additional requirements or restrictions.

You are responsible for providing accurate information when using Sizzle.

Certain Sizzle features require an account.

You agree to:

• Provide accurate information
• Keep your information reasonably current
• Protect your authentication credentials
• Not share your account in a manner that compromises security
• Notify us if you believe your account has been compromised
• Not impersonate another person

You are responsible for activity occurring through your account to the extent permitted by applicable law.

We may suspend access where we reasonably believe an account is being used fraudulently, unlawfully, abusively or in violation of these Terms.

Restaurants using Sizzle are separately governed by the applicable Restaurant/SaaS Agreement.

Restaurant accounts may include:

• Restaurant information
• Menus
• Prices
• Tables
• Staff
• Orders
• Customers
• Memberships
• Rewards
• Reservations
• Campaigns
• Business analytics

Restaurants are responsible for the accuracy and legality of information they upload or publish through Sizzle.

Sizzle may allow you to place orders through a participating restaurant.

When placing an order:

• You are responsible for reviewing your order before submitting it.
• The restaurant is responsible for accepting and fulfilling the order.
• Menu availability may change.
• Prices may change.
• Taxes, fees or other applicable charges may apply.
• Estimated preparation times are estimates and are not guaranteed.
• The restaurant may reject or modify an order where permitted by its policies and applicable law.

Submitting an order does not necessarily guarantee acceptance.

An order becomes confirmed when the restaurant or Sizzle's system indicates that the order has been accepted.

Restaurants are responsible for information they provide regarding:

• Menu items
• Prices
• Ingredients
• Availability
• Portion descriptions
• Allergen information
• Dietary information
• Images
• Promotional descriptions

Sizzle may display information supplied by restaurants.

We do not guarantee that every restaurant-provided description, image or representation is complete or error-free.

If you have an allergy or medical dietary requirement, you should confirm the relevant information directly with the restaurant before consuming the food.

The price displayed at the time of ordering should generally be the applicable price for that order, subject to corrections for obvious errors or circumstances permitted by applicable law.

Restaurants determine their own:

• Menu prices
• Taxes where applicable
• Discounts
• Offers
• Service charges
• Other restaurant-specific charges

Sizzle may charge separate fees for certain services where clearly disclosed.

We do not guarantee that a restaurant's prices through Sizzle will be identical to prices available through another channel.

Where Sizzle supports online payments, payment processing may be provided by third-party payment providers.

You may be required to provide payment information directly to the applicable payment provider.

Sizzle does not generally store complete payment-card credentials where payment processing is handled by a third-party provider.

Payment transactions may be subject to the payment provider's own terms and policies.

Where a payment fails, is reversed, duplicated or disputed, the applicable payment provider and/or restaurant may need to assist in resolving the issue.

Refunds and cancellations may depend on:

• The restaurant's policy
• The nature and status of the order
• Whether food preparation has started
• Payment status
• Applicable law
• The reason for cancellation

The applicable Refund & Cancellation Policy forms part of these Terms.

Where the restaurant is responsible for the underlying food transaction, the restaurant may be responsible for resolving food-order refunds or cancellations.

Nothing in these Terms removes any consumer rights that cannot legally be excluded.

Where Sizzle provides reservations:

• Availability is determined by the restaurant.
• A reservation may be subject to restaurant-specific conditions.
• Restaurants may establish reservation windows, cancellation policies, deposits or other requirements.
• Sizzle does not guarantee that a restaurant will honour a reservation where circumstances outside Sizzle's reasonable control prevent it.

The restaurant remains responsible for the actual dining experience.

Restaurants may offer memberships through Sizzle.

Memberships may provide benefits such as:

• Discounts
• Rewards
• CoinZ
• Priority access
• Exclusive offers
• Events
• Member-only benefits

Membership terms may vary between restaurants.

A membership does not necessarily apply across all restaurants using Sizzle unless explicitly stated.

Restaurants may establish additional membership rules provided those rules are disclosed appropriately.

Sizzle or participating restaurants may provide loyalty points, CoinZ or similar rewards.

Unless otherwise stated:

• Rewards have no cash value.
• Rewards cannot be exchanged for cash.
• Rewards may be subject to expiry.
• Rewards may be subject to restaurant-specific conditions.
• Rewards may not be transferred or sold.
• Fraudulent or abusive accumulation may result in cancellation.
• Sizzle or the applicable restaurant may correct an erroneous reward balance.

We may modify loyalty programs where reasonably necessary, subject to applicable law and any commitments already made to users.

Coupons, vouchers and promotional offers may be:

• Restaurant-specific
• Time-limited
• Subject to minimum purchases
• Limited by membership status
• Limited by customer eligibility
• Limited in quantity
• Subject to other disclosed conditions

Unless expressly stated otherwise, coupons and rewards cannot be exchanged for cash.

Restaurants are responsible for restaurant-funded offers and promotions.

Sizzle may investigate and cancel fraudulent, duplicated or improperly obtained promotional benefits.

Sizzle may allow users to submit:

• Reviews
• Ratings
• Photos
• Comments
• Feedback
• Other content

You remain responsible for content you submit.

You must not submit content that:

• Is unlawful
• Is fraudulent
• Is defamatory
• Harasses or threatens another person
• Contains malicious code
• Infringes intellectual-property rights
• Contains another person's private information without permission
• Is deliberately misleading
• Promotes illegal activity
• Is abusive or hateful
• Licence to Sizzle

By submitting content to Sizzle, you grant Sizzle a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, distribute, adapt and otherwise use that content as reasonably necessary to operate, promote and improve Sizzle.

This licence continues for as long as reasonably necessary for these purposes, subject to applicable law and our Privacy Policy.

We may remove content that violates these Terms or creates legal, security or operational risk.

Restaurants retain ownership of content and information they provide to Sizzle, subject to the rights necessary for Sizzle to operate the platform.

By providing content to Sizzle, restaurants grant Flowyn/Sizzle the necessary licence to:

• Host the content
• Display it to customers
• Process it through Sizzle
• Reproduce it across relevant platform interfaces
• Generate restaurant analytics
• Provide restaurant services
• Create permitted aggregated/de-identified insights

Restaurants represent that they have the necessary rights to provide the content.

Our collection and processing of personal information is governed by the Sizzle Privacy Policy.

Sizzle may process information necessary to:

• Operate the platform
• Provide restaurant services
• Provide customer memberships and rewards
• Provide analytics
• Secure the platform
• Prevent fraud
• Communicate with users
• Provide customer support
• Improve Sizzle
• Work with service providers
• Comply with law

Restaurants may provide or import customer data into Sizzle and remain responsible for ensuring that they have appropriate authority to do so.

Additional provisions governing restaurant customer data are contained in the Restaurant/SaaS Agreement and applicable Data Terms.

Sizzle may integrate with third-party services, including:

• Payment providers
• Messaging providers
• Cloud providers
• Authentication providers
• Analytics services
• AI providers
• Security services
• Other technology providers

Third-party services may have their own terms and privacy policies.

Sizzle is not responsible for the independent acts, omissions, availability or policies of third-party services except where required by applicable law.

You agree not to:

• Use Sizzle for unlawful purposes
• Attempt to gain unauthorised access
• Circumvent security controls
• Access another user's or restaurant's data
• Manipulate orders or rewards
• Abuse coupons
• Create fraudulent accounts
• Submit malicious code
• Interfere with Sizzle's operation
• Scrape Sizzle without permission
• Reverse engineer the platform except where legally permitted
• Attempt to discover source code or security vulnerabilities through unauthorised means
• Impersonate another person or business
• Use Sizzle to conduct fraud
• Exploit bugs for personal benefit
• Use automated systems to abuse the platform

Nothing in this section restricts security research that is expressly authorised by Sizzle or protected by applicable law.

We may investigate activity that appears fraudulent, abusive or inconsistent with normal platform use.

This may include:

• Fake accounts
• Coupon abuse
• Reward manipulation
• Payment fraud
• Identity misuse
• Order manipulation
• QR/session manipulation
• Attempts to access another restaurant
• Automated abuse

Where appropriate, we may:

• Cancel rewards
• Cancel fraudulent orders
• Restrict accounts
• Suspend accounts
• Suspend restaurant access
• Preserve relevant records
• Cooperate with lawful investigations

Sizzle and its underlying technology are owned by or licensed to Flowyn and/or its licensors.

This includes, where applicable:

• Software
• Source code
• Interfaces
• Designs
• Branding
• Logos
• Trademarks
• Documentation
• Databases
• Platform architecture
• Workflows
• Analytics methodologies
• Proprietary technology

Except for the limited right to use Sizzle under these Terms, no ownership rights are transferred to you.

You may not reproduce, distribute, modify, sell, sublicense or commercially exploit Sizzle or its proprietary components without written permission.

"Sizzle", its logos, visual identity, designs and related marks are owned by or licensed to Flowyn.

You may not use Sizzle branding in a way that:

• Suggests an unauthorised partnership
• Misrepresents your relationship with Sizzle
• Damages the Sizzle brand
• Violates applicable law

Restaurants may use Sizzle-approved branding and materials in accordance with their Restaurant/SaaS Agreement.

If you provide suggestions, ideas, feature requests or other feedback, you grant Sizzle the right to use that feedback without restriction or compensation, including to develop and improve the platform.

You agree that providing feedback does not transfer ownership of your unrelated intellectual property.

We aim to keep Sizzle reliable and available, but we do not guarantee uninterrupted availability.

Sizzle may occasionally be unavailable because of:

• Maintenance
• Updates
• Security incidents
• Infrastructure failures
• Third-party failures
• Network problems
• Force majeure events
• Other circumstances outside our reasonable control

We may modify or discontinue features where reasonably necessary.

Where a feature is discontinued, we will take reasonable steps to avoid materially disrupting existing commitments where required by applicable law.

Sizzle may occasionally provide beta, experimental or early-access features.

Such features may:

• Change
• Be incomplete
• Contain bugs
• Be discontinued
• Have limited availability

Beta features should not be relied upon where failure could cause significant loss or harm unless expressly stated otherwise.

We may suspend or terminate access where reasonably necessary because of:

• Material breach of these Terms
• Fraud
• Abuse
• Security threats
• Illegal activity
• Repeated misuse
• Attempts to compromise the platform
• Non-payment where applicable
• Legal requirements

Restaurants may also be subject to suspension under their Restaurant/SaaS Agreement.

Where appropriate and legally required, we will provide notice or an opportunity to remedy the relevant issue.

When your access ends:

• Your right to use Sizzle ends.
• Certain information may remain where legally or operationally necessary.
• Completed transaction records may be retained.
• Restaurants may retain legitimate business records.
• Certain provisions of these Terms will survive termination, including intellectual-property, liability, dispute and indemnification provisions where applicable.

To the maximum extent permitted by applicable law, Sizzle is provided on an "as available" basis.

We do not guarantee that:

• Sizzle will always be available
• Every feature will always function without interruption
• Restaurant information will always be accurate
• A restaurant will always accept an order
• A restaurant will always fulfil an order
• Restaurant food will meet your expectations
• Rewards or promotions will always be available

We do not disclaim responsibilities or consumer rights that cannot legally be excluded.

Sizzle does not manufacture, prepare, package or independently verify food supplied by restaurants.

Questions relating to:

• Food quality
• Allergens
• Ingredients
• Preparation
• Restaurant pricing
• Restaurant service
• Restaurant refunds
• Restaurant cancellations

should generally be directed to the relevant restaurant.

Nothing in these Terms prevents you from exercising rights available to you under applicable consumer-protection law.

To the maximum extent permitted by applicable law, Flowyn/Sizzle will not be liable for indirect, incidental, special, consequential or punitive losses arising from your use of the platform.

This may include loss of:

• Profits
• Revenue
• Business opportunities
• Data
• Goodwill

However, nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

For paid services, any contractual liability cap applicable to the relationship may be specified in the relevant Restaurant/SaaS Agreement.

To the extent permitted by applicable law, you agree to indemnify and hold harmless Flowyn, Sizzle and their respective personnel from claims, losses, liabilities, damages and expenses arising from:

• Your unlawful use of Sizzle
• Your violation of these Terms
• Your fraud or misconduct
• Your infringement of another person's rights
• Content you submit
• Your misuse of rewards or promotions

This section does not apply to the extent that the relevant claim results from Sizzle's own unlawful conduct or liability that cannot legally be shifted to you.

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters
• War
• Terrorism
• Government action
• Internet outages
• Telecommunications failures
• Infrastructure failures
• Cyberattacks
• Epidemics
• Labour disruptions
• Third-party service failures

This does not excuse obligations that cannot legally be excluded.

We may modify these Terms when:

• The platform changes
• New features are introduced
• Our business changes
• Legal requirements change
• Security requirements change

Material changes will be communicated through appropriate channels where required.

Your continued use of Sizzle after the effective date of updated Terms may constitute acceptance where legally permitted.

Our Privacy Policy forms part of these Terms and explains how personal information is collected and processed.

If there is a conflict between these Terms and the Privacy Policy concerning personal-data processing, the Privacy Policy will govern that specific issue.

We provide channels through which users may raise complaints or concerns.

• General: flowyn.info@gmail.com
• Privacy: privacy@sizzle.business

We will establish and publish the appropriate designated grievance/contact information required under applicable law before final publication.

These Terms are governed by the laws of India, subject to applicable mandatory consumer-protection and other statutory rights.

Nothing in these Terms is intended to prevent you from exercising rights available under applicable Indian law.

Where permitted by law, we encourage users to first contact Sizzle so that we can attempt to resolve a dispute informally.

Nothing in this section limits any mandatory statutory dispute-resolution mechanism available to consumers.

For commercial disputes with restaurants or business customers, the applicable Restaurant/SaaS Agreement may contain additional dispute-resolution provisions.

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be modified or removed to the minimum extent necessary, and the remaining provisions will continue to apply.

Failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.

These Terms, together with documents expressly incorporated into them, constitute the agreement governing your use of Sizzle.

For restaurant/business customers, the Restaurant/SaaS Agreement takes precedence where it specifically governs the commercial relationship between the restaurant and Sizzle.

You may not transfer your rights or obligations under these Terms without our prior written consent where required.

We may transfer or assign our rights and obligations as part of:

• A merger
• Acquisition
• Corporate restructuring
• Financing
• Sale of assets
• Sale or transfer of Sizzle
• Reorganisation

subject to applicable law.

Use of Sizzle does not create a partnership, joint venture, employment relationship or agency relationship between you and Flowyn/Sizzle.

Use of Sizzle by a restaurant does not make Sizzle the restaurant's agent for purposes beyond the services expressly provided under the applicable agreement.

You agree that Sizzle may communicate with you electronically regarding:

• Orders
• Reservations
• Account activity
• Security
• Memberships
• Service changes
• Legal notices
• Other service-related matters

Electronic communications may satisfy legal communication requirements where permitted by law.

Where appropriate, notices may be provided through:

• Email
• In-product notifications
• Website notices
• Account notifications
• Other reasonable electronic means

You are responsible for maintaining accurate contact information.

For general questions:

• Flowyn
• Hyderabad, Telangana, India
• Email: flowyn.info@gmail.com

For privacy matters:

Email: privacy@sizzle.business